What we accept: Unworn, unwashed pieces with tags attached, returned within 14 days of delivery.
What we offer: Store credit or an exchange for a different size (if available). We do not process cash refunds on first-drop pieces. This is what lets us keep pricing honest and runs small.
Final sale: Sale items, customized pieces, and anything marked "final sale" at checkout cannot be returned or exchanged.
How to initiate a return: Email hello@jpkanma.com within 14 days of delivery with your order number and a note on why you're returning the piece. We'll send return instructions within two business days. Return shipping is $9, paid by the customer, unless the piece arrived defective.
Exchanges: If your size is still available, we'll reserve it and ship your exchange the moment your original piece is in transit back to us.
Craft variation vs. defect Hand-embroidery has small variations — that's the mark of the maker, not a flaw. A missed stitch, a genuine tear, or fabric damage is a different story. Photograph it within 48 hours of arrival and we'll make it right.